Terms & Conditions
General conditions of sale (GCS)
General conditions of sale (GCS)
1. Scope of Application and Modification of the General Terms and Conditions of Sale These general terms and conditions of sale apply to all orders placed on the website www.memoton.com The applicable GTC are those in force on the day the order is validated. 2. Availability of products Our product offers and prices are valid as long as they are visible on the site. 3. Validation of orders and electronic signature (law of March 13, 2000 on electronic signature) Any order form signed by the consumer by "double click" constitutes an irrevocable acceptance that can only be challenged within the limits provided for in these general terms and conditions of sale. The "double click" associated with the authentication and non-repudiation procedure and the protection of the integrity of messages constitutes an electronic signature. This electronic signature has the same value between the parties as a handwritten signature. 4. Payment Methods and Security Payment Methods You can pay: - by bank card (Carte Bleue, VISA, Eurocard/Mastercard)
- by bank transfer to the account opened at CIC RIB:
Bank: 30087 Counter: 33831 Account No.: 00020016901 Key: 38 - by bank check (issued by a bank domiciled in mainland France or Monaco) provided that the order does not exceed €1,500.
- by PayPal
Your order is then reserved for 7 days. Beyond this period, without receipt of your check, it will be canceled. The order will only be processed upon receipt of your check and after validation. Default of Payment www.memoton.com reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid a previous order or with whom a payment dispute is currently being administered.
Late Payment www.memoton.com reserves the right to apply, in addition to late payment penalties (10.75% in 2013), a lump sum of 40 euros as compensation for recovery costs - this sum will be due automatically for unpaid debts whose payment period will have started to run after January 1, 2013 (law of March 22, 2012, decree No. 2012-1115 of October 2, 2012)
Anti-Fraud Checks www.memoton.com , in collaboration with Fianet, checks all orders that have been validated on its site. As part of these procedures, our services may be required to ask you for all the documents necessary to release your order. The information provided in the order form is subject to automated data processing for which FIA-NET is responsible. Learn more In accordance with the Data Protection Act of 6 January 1978, you have the right to access, rectify and object to all of your personal data at any time by writing, by post and providing proof of your identity, to: FIA-NET Service Informatique et Libertés Traitements n°773061 and n°1080905 15 rue du Faubourg Montmartre 75009 PARIS 5. Shipping and delivery All of the deadlines announced are calculated in working days (subject to validation of your order by Fianet). The deadlines indicated correspond to the processing, preparation and shipping times of your order (ex-warehouse). They start from the validation of the order. To this deadline, you must add the delivery time of the carrier (Post/Carrier/Chronopost). The products are delivered to the delivery address that you indicated to us during the order process. For reasons of parcel tracking, it is impossible for us to deliver orders to bases or other premises of the Armed Forces. 6. Force majeure www.memoton.com cannot be held responsible for the non-performance of the contract concluded, due to the occurrence of a force majeure event. With regard to products purchased to satisfy professional needs, www.memoton.com will not incur any liability for any indirect damages resulting from these, loss of business, loss of profit, damages or costs, which may arise. 7. Withdrawal In order to correctly process your request, please remind us of your order number and your full contact details. In accordance with article L.121-20 et seq. of the Consumer Code, you have a period of 7 working days from the date of delivery of your order, to return any item that does not suit you, in its original packaging and in good condition, suitable for its re-marketing and request an exchange or refund without penalty, with the exception of return costs. Returns will not be accepted for any products if the original packaging has been unsealed, opened, torn, marked. 8. Guarantees, insurance and after-sales service 8.1 - General All our products benefit from a manufacturer's warranty, this is indicated on the product sheet on the site. To benefit from the product warranty, it is essential to keep the purchase invoice for the product and note the serial number of the device found on the product. To benefit from it, simply contact the manufacturer's After-Sales Service.
9. Legal We know that you are vigilant about the use of your personal information. We therefore thank you for trusting www.memoton.com , which scrupulously respects its protection. By this declaration, you accept that www.memoton.com collects, processes and uses the personal information referred to below for the purposes indicated here. You have the possibility to withdraw from this agreement at any time, with immediate but not retroactive effect. 9.1 Collection and use of customer information The customer information that we collect helps us to personalize and continually improve your shopping experience on pixcarre.com We use this information to: process your orders, deliver products and services, process payment and communicate with you about your orders, products, services and promotional offers; maintain and update our files and thus your accounts with us; make content available to you such as customer reviews and recommend products and services that may interest you. We also use this information to improve our stores and platforms, prevent or detect fraud or abuse on our website. Some information is nevertheless mandatory for pixcarre.com to offer you its services. If necessary, we will indicate the fields identified as mandatory. Below you will find the types of information that we collect. 9.2 Information that you communicate to us We collect and record all the information that you communicate to us via our website. You can choose not to communicate certain information to us, this decision may nevertheless deprive you of many of the services and functionalities that we offer you. 9.3 Information collected automatically Each time you contact us, we receive and record certain types of information. Like many other sites, we use "cookies" in particular. Thus, as soon as you access the site www.memoton.com , your browser provides us with certain information. Some companies offer software designed to help you consult websites anonymously. However, we will no longer be able to offer you a personalized experience since we will not be able to identify you; we nevertheless wanted to inform you of the existence of these tools. 9.4 Email Information To maximize the usefulness and interest of our emails, we frequently receive confirmation of emails from www.memoton.comthat you have opened, if your computer allows it. If you do not wish to receive any e-mails from us, simply notify us in Your Account. 9.5 Information from other sources We may also use other information about you from different sources that we add to your account information. To see examples of information we obtain from third parties, click here. 9.6 What about "cookies"? "Cookies" are alphanumeric identifiers that we transfer to your hard drive through your Internet browser. They enable our system to recognize your browser and to offer you the archiving, between visits, of the products that you have put in your shopping cart. The Help section of the toolbar on most browsers will tell you how to refuse new "cookies" or to obtain a message that informs you when they are received or how to disable "cookies" altogether. However, "cookies" allow you to benefit from some of the most innovative and attractive features of our website, so we advise you to leave them turned on. If you leave cookies enabled, be sure to log out when sharing a computer with others. 9.7 Does www.memoton.com share the information it receives? Information about our customers is an important part of our business. We are not in the business of selling it. 9.8 What information can I access? pixcarre.com gives you access to a wide range of information about your account and interactions with www.memoton.com. 9.9 What choices are available to me? As we set out above, you always have the option of not providing any information, even if some information is necessary to make purchases or to use pixcarre.com services such as Your Account, your customer reviews. In accordance with Law No. 78-17 of 6 January 1978 relating to information technology, files and freedoms, you have the right to access, modify, rectify and delete information concerning you. You can exercise these rights on the pages mentioned in the section "What information can I access?" If you update information, we generally keep a copy of your initial information in our files. If you do not wish to receive emails or other mail from us, simply notify us in Your Account. The Help section of the toolbar on most browsers will tell you how to refuse new cookies, how to have a message notifying you when they are being received, or how to disable cookies altogether. 9.10 Notices and Revisions If you have any questions about www.memoton.com 's privacy policy , please send us a detailed message and we will try to resolve it. Our business is constantly changing and this Privacy Policy and our Terms and Conditions of Sale also change. We may send you periodic reminders of our privacy policy, but please check our website regularly for the most recent changes. Unless otherwise stated, our Privacy Policy and applicable legal requirements apply to our use of all information we have collected or may collect. We keep our promises; we will never materially change our policies and practices in a way that would reduce the protection of customer information collected in the past, without the consent of the affected customers. 9.11 Information you provide to us You provide us with information when: you make a purchase or search, when you take part in a questionnaire or communicate with our Customer Service. This is the case, for example, when you search for a product, place an order or when you complete "Your account" (you can also have several accounts if you have registered by giving different email addresses), when you contact us by telephone, by email, or by any other means,when you write a comment or use other services that allow you to be informed personally about certain offers, for example promotional emailswww.memoton.com . This information may include your name, address and telephone number, credit card information, the names, addresses and telephone numbers of recipients of purchased products, the content of comments, emails you have sent to us, your personal description in "Your Account" and financial data. 9.12 Information collected automatically Some examples of information we collect and analyse: the Internet Protocol (IP) address that connects your computer to the Internet, confirmations of receipt and reading of emails, login data, email addresses, your password, information about your computer and your Internet connection (for example: the type and version of your browser, your operating system and your platform), your order history, the full URL path to, through and from our website, including date and time, "cookie" numbers, the products you have viewed or searched for and the telephone numbers you have used to call our Customer Service 9.13. Information from other sources Some examples of information we receive from other sources: updated order and delivery address information from our carriers and other third parties that we use to update our databases, to optimize the execution of your future orders and to ensure that we can reach you; information about accounts and purchasing and payment behavior. 9.15 Information to which you have access Some examples of information that you have easy access to on the www.memoton.com website : up-to-date information about your recent orders, your personal information (including your name, email address and password and your communication preferences), account and payment method information (including credit card information and account consultations), your preferences on the information you wish to receive by email (including promotional emails, emails about the sale of an item), personalized advice (including your order history). 10. Provisions of the "Data Protection" law At any time, "you have the right to access, modify, rectify and delete data concerning you (art. 34 of the "Data Protection" law of January 6, 1978). Following your first order, you will receive the Newsletter and promotions from www.memoton.com. You can then modify your subscription by clicking on the link at the bottom of each Newsletter. We also offer you the opportunity to receive promotional offers from our partners. To do this, simply answer yes or no by checking the box corresponding to the following sentence: I would like to receive the best offers from www.memoton.com partners . You may also receive promotional offers by SMS. If you no longer wish to receive promotional offers by SMS from www.memoton.com , simply uncheck the box: "I would like to receive SMS from www.memoton.com by clicking on the "Modify my preferences" link. 11. Company contact details
www.memoton.com is a trademark of the company MGE sarl
MGE
8 rue Lemercier
75017 Paris
France
RCS Paris
SIRET 478 482 771 00027